Visit to ur near kiryana shop is changing in a big way as I found out when I visited one today. The street was much more cleaner as was the shop. The hot baking oven is now air conditioned. All the stuff was stacked properly and there was baskets and space so that the customer can move around, see different varieties and choose what he wants. The arrogant "Nahi hai" has turned into polite " let me see". The dirty clothed employees are now better dressed and helpful.
All this is just due to the fact that there's a Big Bazaar, a big retail chain, is opening shortly in the market. The owner of the shop who has got this shop from fore fathers said the shop got the upliftment after decades but it was required otherwise he would have lost business to the big chain.
Though on one side the FDI in retail was stopped bcoz these kiryana shops will be closed, the other side of the coin is that the competition makes them improve things for consumer and also makes them stronger as they improve on services. It also benefits the customer as we get better services as well as prices.
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